Integration Challenges: Odoo for Gravity Forms Plugin by WeConnectCode

Integration Ordeal: Client Describes Plugin Breakdown and Missing Support from WeConnectCode

A business client has reported serious concerns regarding customer support and service reliability after purchasing multiple licenses of the Odoo for Gravity Forms plugin developed by WeConnectCode. The case highlights growing frustration among software buyers when technical problems arise and vendors fail to provide timely assistance.

The client states that the company acquired 25 licenses of the plugin from the vendor’s official site to incorporate WordPress Gravity Forms into the Odoo ERP platform as part of its professional workflow, and although the plugin initially seemed fully operational, it only carried out the expected synchronization tasks for about five days.

However, the situation changed abruptly when the system suddenly stopped working and began displaying a “License Not Valid” activation error, preventing the integration from continuing to operate. Since the failure occurred, the customer reports that the plugin has become completely unusable.

What has caused the most concern for the affected company is not merely the technical issue itself but the total absence of any response from the vendor’s customer support channels. Over the last ten days, the client indicates that several attempts were made to reach WeConnectCode through every channel listed on the company’s website, including support forms and email inquiries.

Although several efforts have been made, the customer indicates that no reply has been obtained from either technical support or the commercial team.

The client further observes that avenues for communication seem severely restricted. The company states that WeConnectCode offers no publicly available phone number, no live chat feature, and no active social media accounts through which users might seek help or report urgent concerns. Consequently, customers facing technical difficulties may be left without any prompt method to access support.

Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.

The affected company notes that any software product can experience technical glitches, especially solutions built to connect complex environments like WordPress and ERP systems. Still, it underscores that timely responses and attentive customer support remain essential pillars of professional software development and assistance.

When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.

The client is now calling for a prompt response from WeConnectCode to clarify the status of the plugin license, provide technical assistance to resolve the activation problem, or offer an appropriate refund if the software cannot be restored.

The company hopes that this situation can be resolved quickly and that communication with the vendor will be reestablished so that the integration can resume normal operation.