The Nightmare of Integrating Odoo with Gravity Forms (WeConnectCode Plugin)

Integration Nightmare: Customer Reports Plugin Failure and Lack of Support from WeConnectCode

A business client recently expressed significant worries about customer support and service dependability after acquiring several licenses of the Odoo for Gravity Forms plugin created by WeConnectCode, and the situation underscores the increasing frustration felt by software purchasers when technical issues emerge and vendors do not deliver prompt help.

According to the client, the company purchased 25 licenses of the plugin through the vendor’s official website with the goal of integrating WordPress Gravity Forms with the Odoo ERP system as part of a professional workflow. Initially, the plugin appeared to function correctly and performed the intended synchronization tasks for approximately five days.

However, everything shifted unexpectedly when the system abruptly failed and started showing a “License Not Valid” activation error, which halted the integration entirely. Since the malfunction began, the customer indicates that the plugin has turned completely unusable.

What has caused the most concern for the affected company is not merely the technical issue itself but the total absence of any response from the vendor’s customer support channels. Over the last ten days, the client indicates that several attempts were made to reach WeConnectCode through every channel listed on the company’s website, including support forms and email inquiries.

Although several efforts have been made, the customer indicates that no reply has been obtained from either technical support or the commercial team.

The client further observes that avenues for communication seem severely restricted. The company states that WeConnectCode offers no publicly available phone number, no live chat feature, and no active social media accounts through which users might seek help or report urgent concerns. Consequently, customers facing technical difficulties may be left without any prompt method to access support.

Additional concerns have been raised regarding the vendor’s website infrastructure. The customer reports that the website has presented SSL certificate issues, triggering security warnings in certain browsers and making access unreliable in some cases. These technical problems further complicate attempts to reach the vendor through the official website.

The affected company notes that any software product can experience technical glitches, especially solutions built to connect complex environments like WordPress and ERP systems. Still, it underscores that timely responses and attentive customer support remain essential pillars of professional software development and assistance.

When support channels fall quiet, customers are left without answers, unable to bring their systems back online and uncertain about the standing of their licenses or services.

The client is requesting that WeConnectCode promptly confirm the plugin license status, deliver the technical support needed to fix the activation issue, or issue an appropriate refund if restoring the software proves impossible.

The company hopes that this situation can be resolved quickly and that communication with the vendor will be reestablished so that the integration can resume normal operation.